Internet Cut Out when Requested a Plan Change

thegreatk

Hi Fizz,

I received an email saying your plan will change per my instructions on February 22 and to reset my modem at that time. Well, today, Feb 17 the internet is not working anymore! What should I do?

I reset my modem a couple times already.

Thanks

Update: Came back....

Fling

Hi

You can try some of the troubleshooting mentioned in those link

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

At point 3 of the next link Check the status LEDs on your WI-FI modem

This list of the lights of your Wi-Fi modem and the different possible states:

https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

If you still have the problem contact Fizz support for help

Here's how to contact customer service

https://fizz.ca/en/support

In status of our services you click on Check out the services

Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

Chatting is the only fast and efficient method because you interact directly with customer service.

Have a nice day

Vasiok

Try to disconnect the modem and reconnect it after like 5 minutes.

Davo47

I hope I don't experience an outage due to a plan change.