old sim activaiton

a040916B
a040916B Posts: 1 ✭✭
edited February 2023 in My Mobile

I just activated a old sim card that I use to use before porting out the number to switch to another service provider. I found it in my drawer and proceeded to enter in the 6 digits that are directly on the sim card into the activation card area. now it has been over 30 minutes i am waiting for the sim

to finish setting up and activating. how long will it take approx and how do i know if i made a mistake ?

Answers

  • EtienneB
    EtienneB Posts: 217 ✭✭

    Hello! I am happy to help you.


    SIM card activation can sometimes take a while, especially if the systems are overloaded. It may take up to 2 hours to activate.

    If you have waited for more than 2 hours, it is possible that you have made a mistake in entering the 6-digit SIM card. It is recommended that you check the information and re-enter it if necessary.


    If you are still experiencing problems, I suggest you contact fizz customer support for further assistance. I'm sure they will be happy to help you resolve this issue.

    Here are the steps to follow in order to contact the service about this matter if it should become necessary:


    1-Log in to your account (see top right)

    https://zone.fizz.ca/dce/customer-ui-prod/#/account/overview. 

    2- Any ad blocker in your browser must be disabled. 

    3-You should be on a help page:

    https://fizz.ca/fr/faq/resoudre-un-enjeu

    4- The green bubble should appear at the bottom right of the page, click and choose chat.

    If the chat bubble still does not appear at the bottom right of the page after a few seconds, it is because the number of pending sessions is greater than the service's processing capacity. At this point, you can leave a message on the other communication channels offered:

    By

    private message on Facebook/Messenger:

    https://www.facebook.com/fizzca

    By

    private message on Twitter: https://mobile.twitter.com/fizz_ca

    And on Whatsapp: (438) 393-5814

  • Whizz
    Whizz Posts: 23,483 admin

    Hello a040916B,
    Thank you for your interest in our services,
    I have verified your account and I can see that your SIM card has been activated.
    Your plan is in good shape and you should be able to use your services.
    You can test the services by following the steps on this FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line
    Thank you for your understanding!
    Have a good day!
    -Eugen 

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