Contact support
Since Fizz internet is 100% on-line, if I lose internet how am I to get support? I do not have data on my cell service. Is there a tech help phone number?
Glenn
Best Answer
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Hello @Glenn ,
Fizz is intended to be a 100% digital company, but there are quite many contact methods where you can reach our customer service.
Understandably everything is done online, yet the advantage is having multiple platforms ( Facebook , Instagram , Whatsapp, Live chat, the community hub and the list can go on ) where we can be reached.
Here you can also find more details : https://fizz.ca/en/support
We thank you all for your kind understanding.
Have a good one,
-Raul :)
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Answers
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Hi @Glenn56
The only support is online , therefore, you must be able to connect to internet to reach the support
Sorry
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Seems strange that you have to get online to solve a problem about not being able to get online!
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Hii understand your point, but Fizz is working like that
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On Twitter Fizz is answering very fast
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It's written everywhere, that's how costs are kept low, it's both the Fizz selling point and shortcoming depending on how you look at it - and yes, it's expected that you're able to get online to get support, through your phone or public wifi if that's the case.
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If it is a general question, you can ask a friend to send a facebook message to the fizz page. (or twitter )
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Nope, only online.
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I guess that is the biggest shortcoming about being online only ..
But I guess if you are with both Fizz Mobile and Internet and one of them is having issues, then you have the other to contact support
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Well, with the many advantages that fizz has, I wouldn't say that this is a con.. We can easily get internet through a coffee or mcdonal's nearby and fix our issue..
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must have internet and mobile data plan if not its complicated when it has a problem
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I agree with you
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