I have issue on my mobile data
My account shows that I have plenty data left but my phone can't use. My phone shows fizz's LTE signal. Could you check. I am located at Gatineau area. Is the service normal here today?
Best Answer
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Can you start checking the APN if it was changed for some reason? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Did you try to put the phone in airplan mode?
Or even better, can you try to change the network operator to fizz ext and go back
The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
If you select the Fizz ext you need to enable data roaming too
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
• Whatsapp: (438) 393-5814
• By private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Problem resolved. I shut down the power and restart the phone then it works.
Thank you!
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