I have issue on my mobile data

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Hui L. #17366
Hui L. #17366 Posts: 2 ✭✭
edited January 2023 in My Mobile

My account shows that I have plenty data left but my phone can't use. My phone shows fizz's LTE signal. Could you check. I am located at Gatineau area. Is the service normal here today?

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  • Jess_i88b6
    Jess_i88b6 Posts: 13,351 ✭✭
    edited January 2023 Answer ✓
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    Hi @Hui L. #17366

    Can you start checking the APN if it was changed for some reason? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    Did you try to put the phone in airplan mode?

    Or even better, can you try to change the network operator to fizz ext and go back

    The steps for enabling your phone to automatically choose a network vary depending on the type of phone. Here are two examples:

    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

    iPhone: Settings → Operators → Automatic/Fizz

    If you select the Fizz ext you need to enable data roaming too

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Hui L. #17366
    Hui L. #17366 Posts: 2 ✭✭
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    Problem resolved. I shut down the power and restart the phone then it works.

    Thank you!

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