Activation Pending

Laplace22
Laplace22 Posts: 2 ✭✭
edited December 2022 in My Mobile

I activated my sim card over 2 days ago, but it still shows activation pending. I contacted Customer support 2 days ago and they created a ticket #209035 but I have had no updates since. Customer service won't tell me when they will get around to resolving this issue. In the meantime, I'm stuck without phone service.

Is this a common problem? Is there something that I can do to get this fixed in a timely manner?

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello @Laplace22 ,


    I am sorry to hear about this.

    I understand that it's urgent to have the line working and we are handling this with top priority.

    You will be able to see the progress from My settings > my tickets. 

    As soon as we have any updates we will contact you right away via e-mail. 


    Have a good one,

    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,010 ✭✭

    Hi @Laplace22

    I got a similar problem, my plan was on activation pending, for weeks, I was able to use it.

    I was not able to apply bonus, rewards, change plan or unsubscribe


    Have you try to put the SIM on the phone?

  • Laplace22
    Laplace22 Posts: 2 ✭✭

    The sim is in the phone. And I have tried the power off, remove sim, reinsert sim, power on procedure many times already. No luck. No service.

This discussion has been closed.

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