Trying to replace my silly sim card!!

Smaprudhomme
Smaprudhomme Montréal, QC, CanadaPosts: 2
edited December 2022 in My Mobile

Having trouble with this new SIM card installation! Also, my sons didn't receive their new SIM cards... Should I be concerned??

Best Answer

  • Whizz
    Whizz Posts: 16,010
    Answer ✓

    Hello @Smaprudhomme ,


    Sorry to hear about the issue.


    From what I verified on your account, it looks like you tried to reach our colleagues so they can help with the issue, however you disconnected.


    In this case, I advise you to once again reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.

    Be sure that you are logged in to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.


    Have a good day,

    -Raul :)

Answers

  • Mamie
    Mamie Posts: 1,784

    @Smaprudhomme

    Hi, are you talking about activating your new SIM card - Volte? It's not the same way when you replace an old card with a new one. Have you tried this way?

    My plans / Manage my plan / Change my SIM card / Activate my SIM card

    https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan number 2

    If any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try again. If you still have problems with your SIM card, contact customer service who can provide you with support. Go to this page: https://fizz.ca/en/faq/resolving-issues

    and simply scroll down until you see the green bubble with a question mark, to your right, click on it and then another click. You can chat with support. The "login" page may open to enter your account. Chat is the faster way.

    For the new SIM - VoLTE card offered free of charge by Fizz to its subscribers, there are other subscribers on the forum who mentioned recently that they had not yet received the email to order it. In your case, if you received the email, you would have to look in each of your son's packages. In the account at My settings / Transaction history / all transactions you will see a billing of $0.00 which confirms that your order has been placed.

    Delivery times are longer than expected.

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