Billing!

Mazz
Mazz Posts: 19 ✭✭
edited December 2022 in Your Fizz Account

Good day,

Unable to make a payment, it's supposed to be done automatically, tried mulitiple cards and keeps saying to contact my bank. I even tried my Moms card and same message contact the bank. Sorry but with multipe cards it is not a bank issue. How to resolve when it refuses all payments?

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello @Mazz ,

    I hope this message finds you well.

    I just verified your account and I noticed that you already contacted our customer service representatives, and alongside the technical team, they managed to resolve this situation. If any other issues come up, please feel free to reach back to us in private, and we will gladly assist you further. Here is an FAQ you can use to contact us.

    Cheers!

    -Sergiu

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭

    Hi @Mazz

    You should check with the banking institution, if you have a problem

    If you have the possibility to try with another credit card too

    If you have the ability to use a credit card from a family member or friend you should add it and associate it with your packages https://fizz.ca/en/faq/how-do-i-update-my-payment-method-or-credit-card-information

    I would like to suggest that you clear the cache and put the browser in private mode.

     Then try updating your payment method again if that's the problem. Have you correctly associated your payment method with your package and each one if you have several?

    Prepaid Vanilla prepaid cards from Mastercard or Visa are accepted for one-time payments. And make sure the word Vanilla appears on your card. Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use

  • Mazz
    Mazz Posts: 19 ✭✭

    Thanks for the response. I have tried a card from a family member and same thing, contact the bank. it's just not going through, 2 years and never an issue. I recieved an email yesterday that payment did not go through, nothing on my account has been changed except the number in August. I will contact my bank but i am sure the problem is not on that end considering i have tried multiple cards.

  • Mazz
    Mazz Posts: 19 ✭✭

    I contacted my Bank and no issue on their end. Pre-Authorized payment is there and no attempt to take payment has been made by FIZZ.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭

    Hi @Mazz

    I read couple of people today with a similar problem

    Try to contact the support

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.

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