Advanced settings not showing up

JoPaille Posts: 3 ✭✭

November 2022 in My Mobile

After clicking on My Plans>Manage Plan, the Advanced Settings is not showing up. I need it to reset my voicemail pin.

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Best Answer

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  Jess_i88b6 Posts: 13,891 ✭✭

  November 2022 Answer ✓

  Try this https://zone.fizz.ca/dce/customer-ui-prod/account/plan/manage/voicemail-password?productId=NNNNNN

  Replace NNNN with the code that you have in Gerer mon forfait

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Answers

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  Andrei_ref_R7VK1 Posts: 8,147 ✭✭

  November 2022

  That's weird, I can see it in my account. Try to use a different browser, clean cash, cookies, etc.

  

  
  

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  JoPaille Posts: 3 ✭✭

  November 2022

  This did not solve the issue and raised more concerns as I have way less options than you. This is the extensive list of all the options I have.

  

  
  

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  Jess_i88b6 Posts: 13,891 ✭✭

  November 2022 edited November 2022

  @Hi @JoPaille

  Can you try to use the browser on your iphone as desktop mode?

  1. Open Safari
  2. Go to the website you want to load
  3. Tap the aA icon
  4. Tap Request Desktop Site

  But you already tried with the browser on your computer

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  JoPaille Posts: 3 ✭✭

  November 2022

  Jessy_ref_i88b6, you are a wizard. Thanks, that worked

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