Internet down in laval, QC
Best Answers
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If the second, third, the two lights with an arrow are flashing, this means that the connection is good
If the fourth is blinking probably there is a problem authenticating
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
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Hello @Mlove ,
Sorry to hear about the situation encountered!
I tried to verify your account but I saw that there is no Internet service installed ( only an appointment that was canceled).
To investigate the matter further, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Contact the chat they will provide you some help!!
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What lights are ''on'' on your modem right now?
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How to i contact the Chat?
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hi, 4 lights and arrows are blinking?
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Try this: Status of our services | Fizz
The question mark button will give you chat options, you will be put in a queue to communicate with support.
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Here is a reference image for the blinking/solid lights, and what they mean. None of my devices can access the internet, via Wi-Fi or with a cable. How do I fix it? | Fizz
If the @ Status light and blue arrow lights are blinking, it's a sign that the modem cannot connec to Fizz on the operator side.
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English pls ? does this mean that the modem is not working no more ? How can i live chat pls?
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I said it above, live chat:
Try this: Status of our services | Fizz
The question mark button will give you chat options, you will be put in a queue to communicate with support.
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The photo is only available in french.
If you can share a picture of your modem lights and indicate which are blinking, which are solid, I can try and see what the problem is myself.
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the button is not working i click on the question mark but doesnt do anything?
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Hi Mlove, if any issues, change device if possible, empty the cache of your browser, restart it and put it in private mode. Try chatting again. Go to: https://fizz.ca/en/faq/resolving-issues
If there are too many people at the same time, the bubble may disappear. Try a little later. Good luck.
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Hi @Mlove
for me is working, try to change browser or use in private mode, if you use any ads blocker this can block it, if you can try to disable it.
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