I don’t have my modem anymore. Need a new one and need to install at new place.

Ambivalentangie · September 2022

Hello I didn’t realize my internet connection was still on and I’ve been out of my place for a few months now. I just moved into another place but don’t have the modem and would like to subscribe to internet services.

Whizz · September 2022

Hello Ambivalentangie,
I hope this message finds you well.

I'm sorry to hear about the situation with your modem, and after I verified your account, I happily noticed that you managed to subscribe to a new plan. I can see that you also discussed with my colleagues about the situation to find this solution together. If you need more assistance moving forward, you can always contact us. Here is a webpage on how to do that https://fizz.ca/en/support#gsc.tab=0.

Have a good one!
-Sergiu

Olic · September 2022

I see two choices: Say you lost your modem, pay for it, get a new one and make the move, or, cancel the plan at your old address, pay for the modem you lost and create a new plan at your new address.

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814