Transfer a number after activation

brianp
brianp Posts: 3 ✭✭
edited September 2022 in My Mobile

Hi Fizz, how can I transfer my phone number to my Fizz account after activation?

When I activated my Fizz service over a month ago, I created a new phone number. I wanted to see how Fizz service worked both locally in Ottawa and then when traveling. I maintained my original phone number and service with a previous provider.

I've now seen that Fizz service performs much better than my old service, and would like to transfer the number of my old service to my Fizz account.

Is that possible?

Thanks,

Brian

Best Answer

  • Whizz
    Whizz Posts: 23,050 admin
    Answer ✓

    Hello @brianp ,


    Thank you for being part of the Fizz community!

    In this conditions yes, the best way is to transfer your current number here (from the current provider you will need either the account number or the IMEI of your phone you are using at the current provider.

    You can find more information about the process from this FAQ: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    As for the deactivation of the current number you have at Fizz, the steps from your account will be: My plans -> Manage plan -> Unsubscribe. Note that since we are a prepaid services, the plan will be deactivated at the end of your current cycle, not immediately after you make the order. Also, do this before you enter the last 108h of the current cycle (those last hours are a freeze period and only changing the payment methods and payments will work)

    Once the current plan will be suspended(deactivated) you will be able to use the SIM to transfer your number here, however if you want to transfer it before this will happen, you will need another Fizz SIM and you can keep this as a back-up in case you will need in the future a change SIM.

    You can find more about the unsubscribe from here: https://fizz.ca/en/faq/unsubscribe


    I am counting on your understanding and I wish you a great day,

    -Georgian

Answers

  • Olic
    Olic Posts: 822 ✭✭

    Hello,

    Unfortunately, this is not possible :(

    However, you can create a new plan on the same account, import your number and close the first plan.

  • brianp
    brianp Posts: 3 ✭✭

    OK thanks. I guess the best way is to unsubscribe my current Fizz plan, and order a new SIM?

  • FizzyWizz
    FizzyWizz Posts: 95 ✭✭

    You could always try contacting Fizz directly and see if they can port in the number.


    You can contact them by using this link: https://fizz.ca/en/faq/status-services


    Click on the green bubble on the bottom right of the page to chat with Fizz directly.


    Hope that helps :)

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