You asked me to order a free SIM but it was never delivered

jhan0127
jhan0127 Posts: 2 ✭✭
edited September 2022 in My Mobile

Dear Fizz,

You asked me to order a free SIM but it was never delivered.

As far as I understand, I am required to change to new SIM card.

I ordered it on August 23rd. Could you please deliver it?

My invoice is attached.

Best Answer

  • Olic
    Olic Posts: 822 ✭✭
    Answer ✓

    Everyone is in the same situation as you. It's often take over a month to get the new SIM. That said, it's not urgent to change the SIM, it's in preparation for VoLTE which is not currently available on the network anyway.

Answers

  • jhan0127
    jhan0127 Posts: 2 ✭✭

    Why isn't anyone complaining about it though?

    Just because the change is not urgent, it doesn't mean that we shouldn't get this requirement done as soon as possible.

  • Olic
    Olic Posts: 822 ✭✭

    That forum is full of people talking about it!

    That said, personally, I don't think it's a big issue. Except maybe they should message the people waiting to let them know about the delay... As often with Fizz, the lack of communication is the problem.

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