SIM CARD never received

ElisabethH
ElisabethH Posts: 3 ✭✭
edited September 2022 in My Mobile

Hi,

I placed an order for a new SIM card (free of charge) following an email received on Aug 20, given the new VoLTE technology.

However, I never received it, and now today my phone does not work at all.

Could you send me a new SIM card ASAP (without pay)? (Seems like there is nowhere a phone number I can call for it...)

Thanks

Best Answer

  • Whizz
    Whizz Posts: 26,427 admin
    Answer ✓

    Hello ElisabethH,

    I am sorry for the situation encountered,

    There was a short interruption of mobile service this morning (Data, calls and SMS) for some Fizz customers, however, the service is now re-established.

    I kindly advise you to restart your phone and test the services using this FAQ:

    https://fizz.ca/en/faq/how-test-my-fizz-line

    Fizz apologizes for the inconvenience this may be causing you.

    Thank you for your understanding!

    Have a good one!

    -Eugen

Answers

  • maryl_h629
    maryl_h629 Posts: 1 ✭✭

    Hi, the same thing happened to me today. I contacted them on Facebook Messenger but it's taking some time to be transferred over to a real customer service employee and not their auto-responder.

  • ElisabethH
    ElisabethH Posts: 3 ✭✭

    Thank you for your message. I will try Facebook.

    I just found out that my collegue at work, with Fizz too, does not have any service today too... Seems like a big fail from the company

    Did you manage to speak to someone ?

  • ElisabethH
    ElisabethH Posts: 3 ✭✭

    My phone is now working! Seems like it was a bigger problem with Fizz.

This discussion has been closed.

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