2nd time internet down in 48h

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Mathieu P. 49574
Mathieu P. 49574 Posts: 3 ✭✭
edited September 2022 in Internet

Anyone else having home internet issue currently? I've had 2 interruptions in the past 48h. Now the chat support queue, keeps idling between 19 and 21. I did the standard troubleshoot. I believe that the issue comes from outside my house like yesterday. Please help!

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  • Whizz
    Whizz Posts: 19,286 admin
    Answer ✓
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    Hello Mathieu P. 49574,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you managed to reach us in private.
    At the time, your services were impacted by some maintenance works carried out in your area. 
    Right now, your services are fully active and the signals are very good.
    In case you encounter any issues with your services, you can try some troubleshooting steps from this FAQ:
    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you for your understanding! 
    Have a good one!
    -Eugen

Answers

  • Mataze
    Mataze Posts: 2,070 ✭✭
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    Hi @Mathieu P. 49574

    You can test some of the troubleshooting mentioned in the following FAQ: 

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    I know you mentionned that you arlready check for the standard troubleshoots. If the situation keeps happening, you gonna have to contact Fizz support service team. They will be able to run some tests and see what's going on much more in details.

    Here are the differents waysto contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

     

    The direct chat, is usually the quickest option however.

  • Olic
    Olic Posts: 819 ✭✭
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    It's a classic... When you have an interruption, a first technician makes a quick repair. Another returns a few days later to do things right...

  • lahpg
    lahpg Posts: 2 ✭✭
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    Internet is down for us too in Ahuntsic. The chat queue has been bouncing between 15-25 queue positions. I waited 1.5 hours only for it to say could not find representative. Chat ended after that.

  • Pkéké
    Pkéké Posts: 3 ✭✭
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    Same here, Internet is down in Ahuntsic since 5:30PM.

    I managed to get someone on the chat, they verified my account, then transferred me to tech support ... I have been "en cours de transfert" for 30 minutes now....

  • Pkéké
    Pkéké Posts: 3 ✭✭
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    Apparently there's a maintenance and Internet will be down for who knows how much more time.

  • Narjes_gt
    Narjes_gt Posts: 7 ✭✭
    edited September 2022
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    Same here, Ahuntsic resident with a completely shut down modem since approx. 5pm. Tried all the recommended solutions, still nothing.

    So frustrating, talked to someone who was of 0 help. I don't k know what else I can do!!! I need my internet back asap!!

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