New Volte sim cards

areynolds · September 2022

Hi, I recently ordered three Volte sim cards to replace the old ones. I did not receive them yet. But I ordered a fourth card for my husband and it just came in. Is this normal that I did not get the other 3 ? It's been 15 days.

Whizz · September 2022

Hello areynolds ,

Thank you for being part of the Fizz community!
As for the situation with the 3 free VoLTE SIMs, you have my apologies.
Due to this, I am inviting you in private to resolve this.
You can contact us following the steps from this FAQ: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,

-Georgian

PF_Ref_D2U9A · September 2022

New Volte sim cards

areynolds

Sep 10, 2022

Hi, I recently ordered three Volte sim cards to replace the old ones. I did not receive them yet. But I ordered a fourth card for my husband and it just came in. Is this normal that I did not get the other 3 ? It's been 15 days.

Hi

You can confirm the order history on your Fizz account.

If delivery is confirmed on your account and you have not received the SIM card, you will need to order another card and contact Fizz to be reimbursed for the missing SIM card.

You may also buy it from a participating store: https://fizz.ca/en/sim-card

Once you've activated your plan, you can contact Fizz customer service and they'll refund you for the missing card.

You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.