VoLTE replacement issues
Hi.
I received an email mentioning that i would need to request new free of charge VoLTE cards for both my #s. I completed the steps required on August 25th and was waiting for them to show up. This morning, i have one of the phone (can't check the other as my kid is off to work) that won't connect to the LTE network anymore, even after rebooting. Phone says no SIM card inserted.
I checked the status of my VoTLE order and it does not even show up in my account. What is going on? Need to fix this ASAP.
I even received the "Your order is confirmed." email on August 26th 10h55am.
So order confirmed, yet not new SIM cards, 1 of 2 at least no longer working and no 5GB
Anyone else have had this issue?
THanks
Best Answer
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Hello @Stephan26 ,
Please note, that these Sim cards are not being delivered by the company that Fizz does business with and it should arrive in about 2 weeks since you placed the order.
If you don`t receive the Sim card in these 2 weeks, please reach our colleagues on Live chat following these details : https://fizz.ca/en/support so they can assist further.
Be sure that you are logged to your Fizz account before accessing this link and that you start browsing the FAQ`s so the chat bubble appears at the bottom of the page.
Thank you for your understanding.
Have a good one,
-Raul
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Answers
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Here is a screenshot of the email requesting that i order new SIM cards and the confirmation.
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The community can’t do anything about this, you should try to reach the fizz support. For me, the fastest response was iMessage but if you’re on android you can use messenger
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Thanks. I just did as well. Figured they (Fizz) may look at the Forums as well? worth a shot :)
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Yeah, they do look at the forums sometimes but it’s easier to call the support
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You can reach them using this link: https://fizz.ca/en/faq/status-services
:)
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