The Coax cable is broke What should I do?
Best Answer
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Hello @Yasnaya
I think that your modem must be changed. For that, you must chat with an agent directly 24/7 using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function.
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Answers
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i need to fix my modem as soon is possible what should I do
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The coax cable broke
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I suggest you to contact Fizz's support directly and ask them to change your modem. It's pretty clear with your pictures that the modem has to be changed.
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It looks like the cable that goes from the wall outlet to the back of the modem, or the plug that connect to the wall outlet!
If this is the case, try to carefully cut the bent tip straighten the wire and re-connect.
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You will have to speak with Fizz!
To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.
You can also use :
Twitter: https://mobile.twitter.com/fizz_ca
Facebook: https://www.facebook.com/fizzca/
Whatsapp: (438) 393-5814
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You asked the same question yesterday :
https://forum.fizz.ca/en/discussion/2636257/my-modem-is-broken
Having a technician replace the modem can take a few days. If you don't want to be out of the Internet for long, hurry up and contact Fizz!
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