2FA Tangerine not working

Lili_Eff
Lili_Eff Posts: 5 ✭✭
edited September 2022 in My Mobile

Hi,

I just switched to fizz and my 2FA for tangerine is not working and other 2FA do not pop-up on my phone as they used to. What can I do to resolve the issue? I'm locked out of my accounts.

Best Answer

  • Olic
    Olic Posts: 822 ✭✭
    Answer ✓

    I had a similar problem with Desjardins. After talking to them, I learned that for a few days after having ported a number to a new provider, they do not send the codes by SMS to avoid fraud by porting the numbers. They provided me with another method for 2FA for a few days and after that it worked.

    I have no idea how they know the number was ported. But, that's really what happened. It worked after a few days.

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