Where is my 5GB for switching my SIM before the deadline?
I switched to the new VoLTE SIM card before the deadline of August 15 with no issues, but I still don't see my 5 My Rewards perks of 1GB each in my account. How can I rectify this? Thank you.
Best Answer
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In the email you got to change the SIM card, they say it can take up to 60 days to get the 5 X 1 gb! You will have to be a little patient and check back from time to time if they are available!
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Answers
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Hi @mwatson
I didn't know about these perks
You should contact the support
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
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Other means of contact
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• By private message on Twitter: https://mobile.twitter.com/fizz_ca
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Sometimes it take a few days before you get the rewards ! You can wait until your next bill or contact them
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yeap. great question. where are the 5G data gift?
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Me neither. I did saw bunch of 1GB perk but all were expired in Jun-2022, before I did the switch.
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@olic, thanks for your reply.
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