Internet down in St. Lazare

Linda_I · August 2022

Internet has been down for the past 1/2 hour (Network visible no internet connection). I've rebooted the modem several times. How do I report this problem?

Whizz · August 2022

Hello @Linda_I ,

Sorry to hear about the situation encountered.

From what I see the modem is online at the moment but there were some signal variations in the recent days.

If the issue persists, I advise you to check the modem`s cables ( coaxial and power cable ), and to also test the modem in another power outlet to eliminate the possibility of this being an electrical issue.

A bit more details can be found here also : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

Furthermore, do reach our colleagues on Live chat in case the issue is re-occurring.

Have a good day,

-Raul

Olic · August 2022

Hello,

You can try :

https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

To contact Fizz, go to: https://fizz.ca/en/faq/resolving-issues , at the bottom, there is a green bubble with a question mark, you can chat with support.

You can also use :

Twitter: https://mobile.twitter.com/fizz_ca

Facebook: https://www.facebook.com/fizzca/

Whatsapp: (438) 393-5814