I’m unable to make calls after activating my new SIM?

reem_rouma · August 2022

Fizz recently requested that I get a new SIM from them (free) as they’re improving their network. After installing and activating it was fine, but now I get a message saying:

”Last line no longer available. Do you want to call using your remaining line?”.

SOS. I can’t make calls at all now and trying to contact Fizz (unsuccessfully) to solve this.

Whizz · August 2022

Hello @reem_rouma ,

Sorry to hear about the situation encountered.

Verifying your account we could see that the Sim change was a success.

Please try to reset your phone`s network settings ( depending on your exact phone model, the manipulation can differ a bit as this will be something general ) - Settings > System > Advanced > Reset options > Reset network settings.

Once you do that operation, reboot your phone, enable / disable airplane mode and test if you can make calls.

Possibly test the Sim card in another phone also, as more details can be found here : https://fizz.ca/en/faq/why-does-my-phone-say-emergency-calls-only

If the issue persists, do reach us on Live chat so our colleagues can help you further.

Be sure that you are logged to your account and browser any FAQ on the solution hub.

While on any FAQ , wait for a small question mark to appear on the bottom of the screen.

Click it , and a Live chat feature will be revealed.

Thank you for your understanding.

Have a good one,

-Raul :)

Chickencoop · August 2022

1)Turn on and off your phone and try again

2) Check that your phone recognized your sim

3) Contact the online support with Fizz, they respond very fast. You just press Help button and on the bottom right there should be a sign appearing saying.

I think the problem is that your old sim is still working. You can also try to go on your account and check if you can change a sim to a new one

Fling · August 2022

Hi

you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Chatting is the only fast and efficient method because you interact directly with customer service