A new FREE VoLTE compatible SIM card is waiting for you for: 438XXXXxx

Dur
Dur Posts: 2 ✭✭
edited August 2022 in My Mobile

Hello,

I received an email saying:

Your SIM card must be changed.

Our network is evolving. The 3G network currently used for your calls is set to disappear. With the new VoLTE technology, your calls will use our LTE network. But first, you must change your SIM card.


A new FREE VoLTE compatible SIM card is waiting for you for:


4388XXXXX

but when I click on :

Order my free SIM card

I get:

Based on your account information, you are not currently eligible for a $0 SIM card.

Comments

  • Fling
    Fling Posts: 9,194 ✭✭
    edited August 2022

    Hi


    i received the email and order my new SIM VoLTE

    BD0ED86F-F4FB-4A1B-BE5B-4AC2FFE63B42.png


  • Fling
    Fling Posts: 9,194 ✭✭

    Dur


    Read this about the new SIM card VoLTE

    https://fizz.ca/en/faq/why-volte-important

  • Ihssan
    Ihssan Posts: 280 ✭✭
    edited August 2022

    In your account check : settings -> transaction history.

    Do you see any "SIM Card" in the list ?

  • Whizz
    Whizz Posts: 23,081 admin

    Hello Dur,

     First of all, thank you for being part of the Fizz community!
    As for the error you encounter when you try to order the free VoLTE SIM, I wanted to open a ticket for our technical team, however I see that you were able to order it yesterday. By going in your Fizz account at: My settings -> Transaction history you can see there a 0.00$ transaction for a SIM order.
    I wish you a great rest of the day,
    -Georgian

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