Service Down in Gatineau?

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dannyb
dannyb Posts: 1 ✭✭
edited July 2022 in Internet

I don't have home internet since this morning, tried resetting the modem, lights turn on except for the "@", is the service down in Gatineau?

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    edited July 2022 Answer ✓
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    @dannyb


    Hi,

    what the @ LED tells you is that your modem is not currently connected to the Fizz network. So it is possible that it's simply a temporary unavailability precisely in your area. However, you'll need to contact the Fizz's support team directly to inquire about this situation in order to correct it.

    DEL's

    Source: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


    You can contact Fizz’s support team directly by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Blitzen
    Blitzen Posts: 26 ✭✭
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    Yes I'm in Gatineau and service is down regardless of what Status of Service says.

  • Blitzen
    Blitzen Posts: 26 ✭✭
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    Videotron is reporting a fair number of service interruptions in our area.


    https://downdetector.ca/status/videotron/gatineau/

  • Leifuer
    Leifuer Posts: 498 ✭✭
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    Same here in Quebec city since 8H30 AM

  • Whizz
    Whizz Posts: 19,109 admin
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    Hi dannyb 

    Thank you for the post.
    I verified your account and from what I see, everything works properly as all the signals are in normal parameters.
    Indeed, there were some maintenances during July 15 that affected some customers. However we can know for sure if you contact us in private following this FAQ: https://fizz.ca/en/support
    I hope that everything is working normally at the moment, in case you encounter any issues, please follow the manipulations provided by our members.
    My advise would be to also verify the cables, to make sure they are properly inserted and undamaged. You can have a look at this FAQ: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    Thank you and I am counting on your understanding.
    Have a great day,

    -Georgian

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