Why Ive Fizz EXT and not Fizz in my subscription area?
Hi, I dont understand why in my subscription zone the mobile data are automatically on Fizz EXT and only and just only I restart my phone they goes on Fizz. But after sometime they goes back to Fizz EXT. This issue is really annoying and I thank you in advance for the help.
Best Answer
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Hi,
if the network signal is weak, your phone may be connected to an antenna that is not in an optimal location for you to access the network.
Reboot (power cycle) your phone by holding down the phone’s start button for 10 seconds.
Following your reboot, your applications will load. Your phone will then re-authenticate to the Fizz mobile network and potentially recover its authorization to access the network.
Is the Fizz network chosen?
Make sure your phone is configured to automatically select the Fizz mobile network.
IMPORTANT: Before starting this process, make sure the SIM card is inserted in your device. Otherwise, the Mobile networks menu will not be visible.
The steps for enabling your device to automatically select a network varies depending on the type of phone. Here are two examples:
Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz
iPhone: Settings → Operators → Automatic/Fizz
Note: If the Fizz network is not optimal where you are, you may try to temporarily connect to our wider area network.
How to access the Fizz wider area network
The position and distance of our partners’ antennas may differ from ours — your mobile experience may improve at locations that are problematic for the Fizz network.
Reset your phone’s network settings
IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
Android: Settings → General management → Reset → Reset network settings
iPhone: Settings → General → Reset → Reset network settings
Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible
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Answers
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However, if the problem still persists despite the possible corrections proposed by the troubleshooting, you should contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Thank you so much! I will try these solutions
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Hello @Ilariam9, I have experienced the same issue. Below are some suggestions.
- are you in a basement or concrete building, or in a valley or near the edge of the subscription area?
- do you have the device set to the Fizz APN settings...sometimes it is beneficial to delete the Fizz APN and re-add it
- deselect the automatic network setting on your device, do a network search and choose the best Videotron (Fizz) option
- enable and then disable airplane mode
- move the device to near a window
- no need to reboot your device after completing any of the above steps
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