Network disconnected

avidgardener · July 2022

The Fizz network disconnected from my phone 2-3 days ago, and it won't let me sign in again.

I've already had issues before this, and had to set the APN manually, then reset(?) my SIM card using a second phone in order to receive the configuration notification to install it. I've tried those things to address this "sign in" issue, to no avail.

I've tried looking on the forum for similar issues, only to find people redirected to email correspondence, with no solution provided.

Now the chat function isn't working on your website. Clicking on the "chat" link only makes the box disappear. I do not have ad-block. There appears to be no one to help get my service up and running again, so in desperation I am posting to this forum.

This will be my last attempt at fixing these issues before shopping around for a different mobile service provider. Please advise.

PF_Ref_D2U9A · July 2022

Network disconnected

avidgardener

Jul 11, 2022

The Fizz network disconnected from my phone 2-3 days ago, and it won't let me sign in again.
I've already had issues before this, and had to set the APN manually, then reset(?) my SIM card using a second phone in order to receive the configuration notification to install it. I've tried those things to address this "sign in" issue, to no avail.
I've tried looking on the forum for similar issues, only to find people redirected to email correspondence, with no solution provided.
Now the chat function isn't working on your website. Clicking on the "chat" link only makes the box disappear. I do not have ad-block. There appears to be no one to help get my service up and running again, so in desperation I am posting to this forum.
This will be my last attempt at fixing these issues before shopping around for a different mobile service provider. Please advise.

Hi

The chat session with customer service is working.

I suggest to try clearing your browser cache, reboot your device and retry in private mode.

Contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

The "❔" not visible or does nothing? Make sure…

you really are on a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
you scroll through the page and after 10-15 seconds the ❔ bubble will appear in the bottom right corner of the page.
you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
try in incognito mode
JavaScript is enabled
no VPN disables the rendering, some have ad blockers
to empty your cache
to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
to try on another device (mobile, laptop, tablet)

Rimi · July 2022

You can text fizz support on mesenger or iMessage. Also try to use a different device

Whizz · July 2022

Hello avidgardener,
I am sorry for the situation encountered,
I have verified your account and I can see that you have no data left to use at this time.
You can see that in your Fizz account> my plans.
If you want to reach us via chat, you can do that by going to one of the 2 following FAQs:
https://fizz.ca/en/faq/resolving-issues
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

Thank you for your understanding and patience!
Have a good one!
-Eugen

Network disconnected

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