I cannot get my free sim card.

Aiwu
Aiwu Posts: 2 ✭✭
edited July 2022 in My Mobile

I received a email, and let me get a free sim card. But when I login my account, it is shows" I am not eligible". Please help

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Aiwu


    Hi,

    in these circumstances, you should contact Fizz’s support team directly for advice but also for specific answers to correct this situation. Here is the procedure to follow in order to be able to contact the service. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • Aiwu
    Aiwu Posts: 2 ✭✭

    I tried all the ways. But no real people come to help.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Aiwu


    The fastest way to get answers from Fizz’s support team, but also the best as you'll have a real-time conversation with them, is by Chat right here on the platform...

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