Wrong ref code when trying to activate new mobile plan

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François
François Posts: 17 ✭✭
edited July 2022 in Welcome and join

when trying to activate new mobile plan with below ref code, the code is changed and I cannot re-change it to RA23J. it keeps the other one of which I do not know nor want

https://www.fizz.ca/?ref=RA23J

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  • Whizz
    Whizz Posts: 19,354 admin
    Answer ✓
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    Hello François,

    Thank you for reaching us.  
    I am sorry to hear about this situation. 
    I recommend contacting our support team to investigate this situation further. 
    If the code was used and the plan is now pending activation, you might have to cancel and start a new one on a new account.

    Have a lovely day,
    -Alex

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