There is no internet connection before n after changing the home address

Ahmad
Ahmad Posts: 5 ✭✭
edited July 2022 in Internet
797DED6A-54B8-4653-B714-942AE60ADA58.jpeg

Hello everyone, today I had an appointment to install the internet to my new home address, but before the appointment at 12 am there is no internet connection, first I thought it was because of my request to transfer the internet to the new address, but after the service was transferred to the new address and the technician installed it to the new address, there is no connection and the lights on the modem are not ok and there is no connection within 24 hours

Best Answer

  • Whizz
    Whizz Posts: 23,472 admin
    Answer ✓

    Hello Ahmad,
    I am sorry for the situation encountered,  
    I kindly inform you that at this time, we have a much higher than normal volume of contacts. In part, due to the moving season 

    In regards to your issue, I will perform a remote manipulation from my end, to reactivate your plan at the new address.
    If you have your modem plugged in, in about 5 minutes you should be able to use the internet.
    If it doesn't work in about 5 to 10 minutes, you should manually restart your modem by following these steps:
    To restart your modem, you just have to unplug the power cord from the modem's back, wait for 30 seconds then plug it back in.
    Here you can see the steps to restart: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

    Thank you for your understanding!
    Have a good one!
    -Eugen

Answers

  • Fling
    Fling Posts: 9,194 ✭✭

    Hi Ahmad


    Start with this simple solution that often solves the problem

    1. Unplug the power cable on your Wi-Fi modem.
    2. Make sure all the lights on the modem are off once you have unplugged it.
    3. Wait ten (10) seconds.
    4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.


    you can try some of the troubleshooting mentioned in those link

    https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix

    https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it


    If you still have the problem contact Fizz support for help

    Here's how to contact customer service

    https://fizz.ca/en/support


    In status of our services you click on Check out the services


    Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.


    Chatting is the only fast and efficient method because you interact directly with customer service.

  • Ahmad
    Ahmad Posts: 5 ✭✭

    I have already done that, but nothing, and I also reset the modem, and also the same problem as in the picture

  • Fling
    Fling Posts: 9,194 ✭✭

    Ahmad


    If you still have the problem contact Fizz support for help

    Here's how to contact customer service

    https://fizz.ca/en/support

    In status of our services you click on Check out the services

    Then you press the interrogation point (?) at the bottom right and all you have to do is choose the platform to contact them.

    Chatting is the only fast and efficient method because you interact directly with customer service.

  • Ahmad
    Ahmad Posts: 5 ✭✭

    I have tried to contact the support team but no answer, still no internet more than 36 hour 👎🏼

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