Home internet seems to still not be active after tech left.

Seanybravo1243
Seanybravo1243 Posts: 4 ✭✭
edited July 2022 in Internet

Hello.

I recently just moved and had the technician come by yesterday morning to activate my home internet plan at my new address.

But the internet never worked once since then and I'm getting upset. I've tried everything on my end.

Can someone help?

Best Answer

  • Whizz
    Whizz Posts: 23,193 admin
    Answer ✓

    Hello Seanybravo1243,
    I am sorry for the situation encountered,
    I have verified your account and I can see that your plan is in good standing.
    Also, I can see that you managed to get help from our customer service team. 
    The issue was solved with a remote manipulation done from our end that reestablished the connection. 
    In case you encounter any other issues with your internet service, you can use this FAQ for some troubleshooting steps:https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
    Thank you for your understanding!
    Have a good one!
    -Eugen 

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Seanybravo1243


    Hi,

    if this situation is due to a pending activation service, that you can check in your Fizz account under: My plans, as long as the activation is not completed and remains ongoing in the system, only Fizz’s support team can correct it.

    Here's a list of the lights of your Wi-Fi modem and the different possible states:

    DEL's

    IMPORTANT: If all Wi-Fi modem LEDs are off, it may be a simple power supply issue.

    Make sure the power cable is securely connected at both ends.

    If it is plugged in using an extension cord, remove it completely. The same advice applies if the modem’s power cable is plugged into a multi-outlet.

    However, you can try to unplug the modem from the power outlet for a few moments in order to restart it and then, after reconnecting it, test the services to make sure.


    If the problem persists despite the possible corrections proposed by the troubleshooting, you'll have to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you advice and precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Seanybravo1243
    Seanybravo1243 Posts: 4 ✭✭

    Thank you.

    My modem seems to continuously search for a downstream and upstream frequency. The 2nd and 3rd lights keep flashing.

    The 2.4GHZ light is solid meaning that it is functional but no data is being transmitted or received.

    Guess I'll have to try contacting support again..

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Seanybravo1243


    This is clearly the right thing to do here and what I recommend to you.

    You're welcome! : )

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