Pending reactivation

Options
Bianca33
Bianca33 Posts: 1 ✭✭
edited July 2022 in My Mobile

Your payment is confirmed, and your plan in the process of being reactivated. Expect at most a two-hour delay.

It's been over three hours. I'm expecting a very important call. I need help please.

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓
    Options

    @Bianca33


    Hi Bianca,

    please first remove your SIM card with caution, then reinsert it and to finish, reboot (power cycle) your device by holding down the device’s start button for 10 seconds. After you reboot, your applications will reload. Your phone will then re-authenticate to the Fizz mobile network. This will allow your device to recover its authorization to access the network.

    Also, activate and deactivate a few moments later the airplane mode of the device, but also test the troubleshooting mentioned in the following FAQ: https://fizz.ca/en/faq/how-test-my-fizz-line


    If the problem still persist despite the possible corrections proposed by the troubleshooting, I suggest you to contact Fizz’s support team directly to inquire about that issue, they will be able to do some further investigation to correct this situation as well as provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

This discussion has been closed.

Categories