Switching from Vidéotron to Fizz internet

vasyagamer · June 2022

Hello all,

Thinking of switching internet from Vidéotron to Fizz (already switched 2 phone lines from them). I have questions about the process.

1) After setting up the appointment with Fizz technician, should.i call Vidéotron and tell them to cancel the same day or next day is better (meaning having both services for a day is ok?)

2) does Vidéotron come to pick up their modem? How does it work?

3) fizz modem goes on the same Vidéotron cable that is active?

4) by default is the modem in bridge mode or? (I do have my own router)

Thanks!

PF_Ref_D2U9A · June 2022

Switching from Vidéotron to Fizz internet

vasyagamer

Jun 30, 2022

Hello all,
Thinking of switching internet from Vidéotron to Fizz (already switched 2 phone lines from them). I have questions about the process.
1) After setting up the appointment with Fizz technician, should.i call Vidéotron and tell them to cancel the same day or next day is better (meaning having both services for a day is ok?)
2) does Vidéotron come to pick up their modem? How does it work?
3) fizz modem goes on the same Vidéotron cable that is active?
4) by default is the modem in bridge mode or? (I do have my own router)
Thanks!

Hi

1) You can notify Vidéotron to cancel with same day notification. Just test to make sure your Fizz internet is working well before you cancel the service with Videotron.

2) This is a question for Vidéotron. It should involve bringing the modem to one of their stores (if there is one nearby) or mailing the modem back to them.

3) Yes both services and modems use the same coaxial cable. If you wish to use both services at the same time, you can ask the technician to install a splitter or second line. There should be no charge for this service and is included with basic installation.

4) By default, the Fizz modem is in regular (non bridge) mode. To use your own router, here are the instructions - https://fizz.ca/en/faq/how-can-i-use-my-own-wi-fi-router-fizz

Welcome to Fizz home internet! 😊