I am travelling in Colombia. I purchased the travel ad-on to get data but it is not working
Best Answer
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Hello @Erwingo, check to see if your phone is set to allow data while roaming.
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Answers
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Hi Erwingo,
Make shure that the network operator is automatic
and the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
Chat with Fizz support to solve the problem
· Connect to your Fizz account by clicking « Login » in the top right corner
· Follow the link on this page: https://fizz.ca/en/faq/status-services
· Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
· Choose the option 💬 chat
If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.
Fizz show you how to reach them in this link
Other means of contact
· Whatsapp: (438) 393-5814
· By private message on Twitter: https://mobile.twitter.com/fizz_ca
· By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the only effective and quickest method
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thank you, yes the "select operator" is set to automatic.
Thanks.
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You Buy an addon for data or for phone call ? whit phone call you don't have data
Ask advise from Fizz support to solve your problem.
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Fling, I don't know what you are referring to when you say addon for phone call ? Once outside of Canada/US you don't have phone calls with Fizz. It is Data and/or Text only.
For Columbia, texts are pay as you go only, so you need to ensure you have money in your wallet.
For Data, it depends on package you bought (see image below).
Need to have APN settings properly configured as mentioned above. You need to have roaming enabled also. AND the automatic for network selection does NOT always pick the correct carrier that Fizz has an agreement with. So you MAY have to manually select and try the other carriers available in the network selections.
Now, if all that fails, Fizz Customer service agents are only available online. Here we are all end users like you.
- Sign into your account
- Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
- Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
- Choose the option 💬 chat
- If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..
Other means of contact
- Whatsapp: (438) 393-5814
- By private message on Twitter: https://mobile.twitter.com/fizz_ca
- By private message on Facebook: https://www.facebook.com/fizzca/
CHAT however is the quickest method, but facebook is the easiest.
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@emporium
Vous avez parfaitement raison, j'ai lu la question de travers et j'avais British comlombia dans la tête quand j'ai répondu.
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First step: Restart the phone
If it doesn't work, look at your general network settings. Data should be allowed when roaming. NEVER select automatic networks while roaming. Furthermore, you should verify your APN settings and make sure you follow the procedure at:
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Hi, I'm travelling to Cuba next week, can I receive text but not reply ?
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