I am travelling in Colombia. I purchased the travel ad-on to get data but it is not working

Erwingo
Erwingo Posts: 2
edited January 14 in My Mobile

I bought the travel add-on and it is not working. Data roaming is enabled. I can see that my cellular is connected to a local carrier (movistar), but I cannot get data. I appreciate any help. Thanks

Answers

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,783
    edited January 14

    Hi Erwingo,


    Make shure that the network operator is automatic 

    and the APN configuration https://fizz.ca/en/faq/what-are-fizz-network-settings-apn


    Chat with Fizz support to solve the problem

    ·        Connect to your Fizz account by clicking « Login » in the top right corner 

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services 

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat


    If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser like Firefox edge or a private one.


    Fizz show you how to reach them in this link

    https://fizz.ca/en/contact-us


    Other means of contact

    ·        Whatsapp: (438) 393-5814

    ·        By private message on Twitter: https://mobile.twitter.com/fizz_ca

    ·        By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the only effective and quickest method

  • Erwingo
    Erwingo Posts: 2

    thank you, yes the "select operator" is set to automatic.

    Thanks.

  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,783
    edited January 14

    You Buy an addon for data or for phone call ? whit phone call you don't have data

    Ask advise from Fizz support to solve your problem.

  • Clive
    Clive Posts: 180

    Hello @Erwingo, check to see if your phone is set to allow data while roaming.

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,845
    edited January 14

    Fling, I don't know what you are referring to when you say addon for phone call ? Once outside of Canada/US you don't have phone calls with Fizz. It is Data and/or Text only.

    @Erwingo

    For Columbia, texts are pay as you go only, so you need to ensure you have money in your wallet.

    For Data, it depends on package you bought (see image below).

    Need to have APN settings properly configured as mentioned above. You need to have roaming enabled also. AND the automatic for network selection does NOT always pick the correct carrier that Fizz has an agreement with. So you MAY have to manually select and try the other carriers available in the network selections.


    Now, if all that fails, Fizz Customer service agents are only available online. Here we are all end users like you.

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services or https://fizz.ca/fr/faq/etat-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    PS: For me the only combination that works for CHAT, is Firefox, in a private window, and only when in the French language..

    Other means of contact

    CHAT however is the quickest method, but facebook is the easiest.


  • Fling
    Fling Code de référence/ referral code: OKWPWPosts: 3,783

    @emporium

    Vous avez parfaitement raison, j'ai lu la question de travers et j'avais British comlombia dans la tête quand j'ai répondu.

  • Doomdrou
    Doomdrou Code de référence/Referral code: IH16HPosts: 543
    edited January 15

    First step: Restart the phone

    If it doesn't work, look at your general network settings. Data should be allowed when roaming. NEVER select automatic networks while roaming. Furthermore, you should verify your APN settings and make sure you follow the procedure at:

    https://forum.fizz.ca/en/home/leaving?allowTrusted=1&target=https%3A%2F%2Ffizz.ca%2Fen%2Ffaq%2Fwhat-are-fizz-network-settings-apn