Note able to reschedule move request

kjigil · June 2022

Hi Team ,

Last month I scheduled one move request but that time my internet connect got disconnected so that i cancel the request and created a ticket for it , but now i need to reschedule and have to move to my new address on 26/06/2022. Please help me to schedule a move request

Dapfizzer · June 2022

@kjigil

Hi,

here's how to do it:

Log into your Fizz account and click on My plans.
Select your internet plan and click on Manage my plan.
Click on Moving my service.
Click on Edit.
- Follow the instructions. You’ll have to:validate the availability of the Fizz Home Internet service at your new address;
- schedule your installation appointment at your new address;
- confirm your deactivation date at your current address.

Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.

Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Dapfizzer · June 2022

@kjigil

However, if you are unable to make a new appointment for a service move to a new address even on the platform, here's how to contact Fizz’s support team directly for any question or help, they will be able to provide you advice as well as precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

kjigil · June 2022

Hi

I am not able to view the option Moving my service in my manage my plan tab, I could one see the appointments but the address are locked i ma not able to change address and reschedule it attaching screenshots

Dapfizzer · June 2022

@kjigil

In this particular case, you'll unfortunately have no alternative but to contact Fizz’s customer service directly to inquire about this problem which can only be solved by them.

kjigil · June 2022

Please provide customer service contact details

Dapfizzer · June 2022

@kjigil

You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

-By private message on Facebook/Messenger: https://facebook.com/fizzca.

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814