Note able to reschedule move request

kjigil
kjigil Posts: 3 ✭✭
edited July 2022 in Internet

Hi Team ,

Last month I scheduled one move request but that time my internet connect got disconnected so that i cancel the request and created a ticket for it , but now i need to reschedule and have to move to my new address on 26/06/2022. Please help me to schedule a move request

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @kjigil


    Hi,

    here's how to do it:

    1. Log into your Fizz account and click on My plans.
    2. Select your internet plan and click on Manage my plan.
    3. Click on Moving my service.
    4. Click on Edit.
      • Follow the instructions. You’ll have to:validate the availability of the Fizz Home Internet service at your new address;
      • schedule your installation appointment at your new address;
      • confirm your deactivation date at your current address.

    Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.


    Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @kjigil


    However, if you are unable to make a new appointment for a service move to a new address even on the platform, here's how to contact Fizz’s support team directly for any question or help, they will be able to provide you advice as well as precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • kjigil
    kjigil Posts: 3 ✭✭
    edited July 2022

    Hi

    I am not able to view the option Moving my service in my manage my plan tab, I could one see the appointments but the address are locked i ma not able to change address and reschedule it attaching screenshots

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @kjigil


    In this particular case, you'll unfortunately have no alternative but to contact Fizz’s customer service directly to inquire about this problem which can only be solved by them.

  • kjigil
    kjigil Posts: 3 ✭✭

    Please provide  customer service contact details

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @kjigil


    You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Nicolas514
    Nicolas514 Posts: 42 ✭✭

    might be a lil off topic but my fingers r very smelly.

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