Note able to reschedule move request
Hi Team ,
Last month I scheduled one move request but that time my internet connect got disconnected so that i cancel the request and created a ticket for it , but now i need to reschedule and have to move to my new address on 26/06/2022. Please help me to schedule a move request
Best Answer
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Hi,
here's how to do it:
- Log into your Fizz account and click on My plans.
- Select your internet plan and click on Manage my plan.
- Click on Moving my service.
- Click on Edit.
- Follow the instructions. You’ll have to:validate the availability of the Fizz Home Internet service at your new address;
- schedule your installation appointment at your new address;
- confirm your deactivation date at your current address.
Don’t forget to bring your Fizz Wi-Fi modem with you at your new service address.
Source: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service
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Answers
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However, if you are unable to make a new appointment for a service move to a new address even on the platform, here's how to contact Fizz’s support team directly for any question or help, they will be able to provide you advice as well as precise answers to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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Hi
I am not able to view the option Moving my service in my manage my plan tab, I could one see the appointments but the address are locked i ma not able to change address and reschedule it attaching screenshots
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Please provide customer service contact details
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You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:
-By private message on Facebook/Messenger: https://facebook.com/fizzca.
-By private message on Twitter : https://mobile.twitter.com/fizz_ca
-Whatsapp : (438) 393-5814
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might be a lil off topic but my fingers r very smelly.
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