Activation Pending for home internet

katia K. #20925
katia K. #20925 Posts: 9 ✭✭
edited June 2022 in Internet

yesterday the technician came to my home to activate my new subscription with fizz home internet(i hope I did not subscribe) he lied to me and told me everything is ok and the net s ready. of course, fizz charge me .but nothing was happen in my account it is said" Activation Pending" since 2 days.

I did all the tricks mentioned on the website, I open three tickets they are useless.

1- they lied to me when they send a guy to my apt and told me the net is ready.

2 They charge me for no service.

3- they pretend there is a problem which is not. they do this with everyone who does not pay the extra 60 cad for installing the modem.

I regret my subscription to such a bad company, which doesn't respect people and lies to them.

😡🤬😡

Best Answer

  • Whizz
    Whizz Posts: 23,081 admin
    Answer ✓

    Hi @katia K. #20925 ,

    Having checked on my end, I can confirm that your Fizz Home Internet subscription order is now completed and your Internet service is properly provisioned and active at your address.

    Please accept our sincere apologies for the fact that the remedy of the matter took longer than expected.

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

Answers

  • swatt
    swatt Posts: 4,672 ✭✭

    @katia K. #20925

    You must chat with an agent directly using the live chat function. To contact them on the live chat you have to go to any of the FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent the live chat function. https://fizz.ca/en/contact-us

  • katia K. #20925
    katia K. #20925 Posts: 9 ✭✭
    edited June 2022

    thanks for the answer.i did 4 times chating..3 tickets...nothing change..

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