Wifi canceled as soon as moving request was filed?

UsedToWorkForBell
UsedToWorkForBell Posts: 1 ✭✭
edited June 2022 in Internet

So I made a moving request, the next morning; no more wifi at my apartment, i was under the impression i just had to schedule early my appointment not officially move RN. Can I turn it back for like 20 days.

Best Answer

  • Whizz
    Whizz Posts: 23,069 admin
    Answer ✓

    Hello @UsedToWorkForBell,

    I'm sorry to hear about the situation with your Fizz Internet services at your actual address when placing the moving order.

    I verified your Fizz account and noted that you contacted us in private and discussed it with one of our customer service representatives, which escalated the situation to our technical team.

    The ticket that was created is still open, which means that the technical team is still doing the necessary verifications. Rest assured that we will contact you via email as soon as we have news from them.

    I would like to inform you that I also verified your modem in our diagnostic tools. It seems that the modem is online and fully functional at your actual address now.

    To make sure that everything is in order on your side, we invite you to contact us in private to let us know if you have access to the services. We are available for our customers 24/7: https://fizz.ca/en/contact-us

    Thanks and I hope you'll have a great day!
    - Cecilia


Answers

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @UsedToWorkForBell


    Hi,

    here's how to contact Fizz’s support team directly to inquire about that passibility, they will be able to provide you precise answers. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @UsedToWorkForBell, you can re-activate your service, log in, go to My Settings, Contact Form and submit your request with details or use the link to reactivate service.

  • kayice11
    kayice11 Posts: 5 ✭✭
    edited June 2022

    This does not work. I have similar issue here 8 days no Internet in my appartement and Fizz is doing nothing about. This happened right after I booked a moving appointment for my new place. Very horrible experience

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