Not able to schedule moving

Coralie V. #41666
Coralie V. #41666 Posts: 5 ✭✭
edited May 2022 in Internet

Hi,

I am going to move to another place soon and would like to schedule it. However earlier this week the moving feature was not working (loading forever) and now I don’t even see the option to schedule..

Is it an ongoing issue?

thank you

Best Answer

  • Whizz
    Whizz Posts: 23,465 admin
    Answer ✓

    Hello Coralie V. #41666,

    I am sorry to hear about this situation.
    We are aware that the moving option is temporarily unavailable.  
    This feature should work again starting May 23rd. 
    I recommend accessing your account and trying this again on this date. 
    If by any chance you will still experience any difficulties, please contact our support team: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

Answers

  • Fizzy
    Fizzy Posts: 11,897 ✭✭

    Hi Coralie V. #41666

    Unfortunately if your renewal is coming up soon, some of your account functions won't be available until your renewal is complete.


    If needed, you can Live Chat with customer support at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

  • Coralie V. #41666
    Coralie V. #41666 Posts: 5 ✭✭

    I am not sure I understand what you mean by renewal? You mean my monthly payement?

    Thanks a lot

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