Why there is No mobile internet near Billings Bridge Shopping Centre in Ottawa

Hi @666888

Did you try to check the network operator and set it to automatic?

The steps for enabling your phone to automatically select a network varies depending on the type of phone. Here are two examples:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Automatic/Fizz

iPhone: Settings → Operators → Automatic/Fizz

Did you try to turn off the phone pour couple of minutes?

Fizz suggest also to reset the network settings

IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.

The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:

Android: Settings → General management → Reset → Reset network settings

iPhone: Settings → General → Reset → Reset network settings

Source: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/what-can-i-do-if-mobile-network-coverage-is-weak-or-inaccessible

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

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