The line is cut from out building and we have no more Internet

Hi @Milena

The techinician need to test your line too after fixing the problem.

Important: A person over 18 years old must be present at the time of all technician appointments. If that is not the case, the technician must leave, and a new appointment will have to be scheduled.

Source: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

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