Why are Fizz modems updating so often? It's annoying
Why on earth would an engineer programme a modem to get the updates on working hours ?
I don't want my internet connection to be cut in the middle of a zoom meeting.
This is not the first time, and please don't ask me to verify the cable, this is the 3rd of 4th update of the modem since I subscribed to Fizz 2 weeks ago.
My question is: what are your "genius" plans for the futur to make sure the updates are done"maybe" in the night, or too early in the mornings ? Otherwise I'll just go to another provider.
Best Answers
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It seems this is a problem with Fizz network.
The Internet cut off for 15 minutes and now it's back.
This is the worst Internet provider so far. I'll be changin sooner than I expected.
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Hi @alibeysoft
Here we are users, probably you should see with the customers service, if the can adjust this for you
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Hello alibeysoft,
I am sorry to hear you encounter disconnections with your internet service.
I have verified from my side and I see that your internet plan is active, also the modem is online in our tools.
I kindly invite you to contact us in private in order to perform some manipulations together and find a solution. Here you will find how to contact us: https://fizz.ca/en/contact-us
Thank you for your patience. Have a great day!
-Adelina0
