Why do I need a service appointment when I move?
I recently moved apartments, and switched the internet service adress on my account. I already have the rotour hooked-up and the internet is working fine. So why do I need a mandatory service appointment when I move apartments if my internet is already installed and working fine?
Answers
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Hi @CNN111
It is only to check the connection, but don't worry you can use it without problem. It is a Fizz procedure and you need to follow it :)
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Yes, but according to your company documentation on my Fizz account website, a service appointment will cost $30. If there is no need for an appointment, then I don't see how this fee is justified.
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This guide is for answering your questions https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and I don't see any fee
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The fee was stated on the appointment booking page, even though I clicked the self-install option. Maybe I am incorrect, but I really don't want a fee for a service that is not needed.
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Ho @CNN111
Did you follow the moving procedure?
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