Why do I need a service appointment when I move?

CNN111
CNN111 Posts: 3

I recently moved apartments, and switched the internet service adress on my account. I already have the rotour hooked-up and the internet is working fine. So why do I need a mandatory service appointment when I move apartments if my internet is already installed and working fine?

Answers

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430
    edited May 4

    Hi @CNN111

    It is only to check the connection, but don't worry you can use it without problem. It is a Fizz procedure and you need to follow it :)

  • CNN111
    CNN111 Posts: 3

    Yes, but according to your company documentation on my Fizz account website, a service appointment will cost $30. If there is no need for an appointment, then I don't see how this fee is justified.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430

    This guide is for answering your questions https://fizz.ca/en/faq/im-moving-how-do-i-change-my-address-my-home-internet-service and I don't see any fee

  • CNN111
    CNN111 Posts: 3

    The fee was stated on the appointment booking page, even though I clicked the self-install option. Maybe I am incorrect, but I really don't want a fee for a service that is not needed.

  • Jessy_ref_i88b6
    Jessy_ref_i88b6 ⭐ :REFERRAL CODE: ⭐ i88b6 ⭐ :CODE RÉFÉRENCE: ⭐ 🇺🇦 🇺🇦 🇺🇦Posts: 1,430

    Ho @CNN111

    Did you follow the moving procedure?

    Please contact the support here we are users

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