How do we do to call someone i never got my SIM card and I am about to loose my mind here

Hi @Vince88

I am sorry to hear about this situation, here below I am posting all the information that you need to know.

In the meantime, I would like to remember that Fizz is 100% online and to use a referral code when you activate your SIM, in order to receive 25$. If you don't have one, please fill free to use mine or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

Please contact the support to verify the shipping address and I would also recommend contacting the delivery team from your side as well to verify what happened.

Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

If your SIM card was delivered and you didn't receive it, you will need to get a new one, usually in this situation Fizz will refund the SIM, but after you get a new one and activate it..

For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here: https://fizz.ca/en/sim-card#stores

You can see the status of all your Fizz orders in your Order history.

   •   Log into your account and go to My profile.

   •   Click on Order history / See details.

   •   Click on the shipping number to see on the carrier's website the details of your delivery.

   •   If there's any inconsistency with the delivery information you see, contact the carrier directly.

If the carrier cannot help you, contact Fizz's support using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

You can chat in direct

   •   Sign into your account

    •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

   •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

   •   Choose the option 💬 chat

   •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/