How do we do to call someone i never got my SIM card and I am about to loose my mind here

Vince88
Vince88 Posts: 2 ✭✭
edited May 2022 in My Mobile

How do we do to contact anyone here I never got my SIM card and I am aboute you loose my mind why is this so complicated

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 14,014 ✭✭
    edited April 2022 Answer ✓

    Hi @Vince88

    I am sorry to hear about this situation, here below I am posting all the information that you need to know.

    In the meantime, I would like to remember that Fizz is 100% online and to use a referral code when you activate your SIM, in order to receive 25$. If you don't have one, please fill free to use mine or pick one from here https://forum.fizz.ca/en/discussion/2198337/this-is-the-place-for-your-referral-codes-here-and-only-here

    Please contact the support to verify the shipping address and I would also recommend contacting the delivery team from your side as well to verify what happened.

    Please check https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    If your SIM card was delivered and you didn't receive it, you will need to get a new one, usually in this situation Fizz will refund the SIM, but after you get a new one and activate it..

    For quicker access, you can also pick up a SIM card at Coop UQAM or Couche-Tard. You can see locations here: https://fizz.ca/en/sim-card#stores


    You can see the status of all your Fizz orders in your Order history.

       •   Log into your account and go to My profile.

       •   Click on Order history / See details.

       •   Click on the shipping number to see on the carrier's website the details of your delivery.

       •   If there's any inconsistency with the delivery information you see, contact the carrier directly.

    If the carrier cannot help you, contact Fizz's support using the chat bubble located in the lower right-hand corner of this FAQ during our business hours so we can open a ticket for this issue.

    You can chat in direct

       •   Sign into your account

        •    Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

       •   Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

       •   Choose the option 💬 chat

       •   If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • Vince88
    Vince88 Posts: 2 ✭✭

    It is starting to get complicated I will just drop it and go with someone else if it get to that

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