How do i stop my membership?

Zacharie C.
Zacharie C. Posts: 2
edited May 5 in About my account

Hello! I’m currently with Fizz but unable to speak to anyone. I cannot remember of my modem was rented or bought but i’m moving to my parents house in a month ans dont need any internet forfait after may 31th. How do i return my modem & how can i let Fizz know that i’m quitting?? I dont want to pay for june because i wont need it anymore

Best Answer

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,025
    Answer ✓

    @Zacharie C.


    Hi Zacharie,

    if your mind is made up, here’s how to unsubscribe:

    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

     

    Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

    How do I return my Wi-Fi modem?

     

    Source: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲50 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 50💲 🎯Posts: 9,025

    @Zacharie C.


    Here's how to contact Fizz’s support team directly if you have any question about this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    If the chat bubble still does not appear at the bottom of the page, on the right, after a few seconds, the number of pending sessions is higher than the service’s processing capacity. At that time, you can leave a message on the other proposed communication channels:

    -By private message on Facebook/Messenger: https://facebook.com/fizzca.

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • AhlamZidan
    AhlamZidan Posts: 14

    Fizz support are very quick

  • Hello @Zacharie C., go to the unsubscribe link and make it effective when you want to stop service. You will need to return the modem and the process is outlined on the website. Of course, Fizz would want you to consider switching your soon-to-be new address over to Fizz from the current provider :)

This discussion has been closed.