Internet slow on wifi

Mrclavet
Mrclavet Posts: 3 ✭✭
edited April 2022 in Internet

Hi! I’m a farely new client, been with fizz for 5month. I have the 120mbs plan.

Recently my wifi speed as been dropping significantly. I’m now averaging 30mbs on 5ghz network. My devices connected by cable are getting the full 120mbs. And if i do a speedtest on the fizz app no problem is detected. So my problem is on the wifi side clearly.

Restarting the modem/router does resolve the issue but for a couple hours only… it always goes back to being slow… i have to restart the device everyday now…

Is my device defective? I am thinking about buying my own router at this point…

Best Answer

  • Whizz
    Whizz Posts: 22,964 admin
    Answer ✓

    Hello Mrclavet,

    I am sorry to hear about this situation.
    I just verified the connection and from my side, everything is looking ok.
    From what I can see this situation is being caused by the numerous smart devices you have connected, they don't seem to be fully compatible with our modem. 
    I recommend performing a factory reset the testing the connection for a few hours without those devices.
    Here you can find more information about this: https://fizz.ca/en/faq/my-wi-fi-network-slow-how-do-i-make-it-faster
    If the situation persists please contact our support team to investigate this further. 

    Have a lovely day,
    -Alex

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,844 ✭✭
    edited April 2022

    Hi @Mrclavet

    I think there is a problem with your Fizz modem, I had the same problem with another provider

    It was a modem /router limit, replacing the modem didn't resolve.

    I fixed the problem by adding my own router, since my internet is always at 100%, it's as if the routing table or something else is creating the problem (I have a lot of devices)

    You can chat in direct

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  • Mrclavet
    Mrclavet Posts: 3 ✭✭

    Hi @Jessy_ref_i88b6

    thanks for the info. I will probably look for a nee router today. Looks like the most effective solution too. I also have a lot of devices on my smarthome.

  • Clive_ref_code_73TF9
    Clive_ref_code_73TF9 Posts: 545 ✭✭

    Hello @Mrclavet, some things to consider:

    • does the problem exist even when you are standing next to the modem/
    • are all your devices quite a distance from your modem...distance matters as walls, floors, windows, etc. all slow down WIFI speeds seen on the device(s)
    • reach out to Fizz Customer Service before spending money on new equipment, they should be made aware of customer issues either to address individual problems or update/upgrade their equipment offerings. You can chat online with them or go to My Settings, Contact Form and submit there.
  • AhlamZidan
    AhlamZidan Posts: 20 ✭✭

    I had the same problem with another provider. Changing the modem usually fix the problem.

  • Mrclavet
    Mrclavet Posts: 3 ✭✭

    Hey @Clive_ref_code_73TF9

    the speed is the same regardless of the position. It’s the same even at 1cm from the router.

    yesterday i reseted the modem to factory and its back to working fine.

    I suspect at some point it will start having trouble again. If that happens i might invest in mesh wifi routers.

This discussion has been closed.

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