Problem with voice mail activation
Best Answer
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Hello Shahideh,
I am sorry to hear about this situation.
When you set the PIN please make sure that you are not using unsafe combinations like 0000 or 1234.
If possible, please try testing the SIM on a different phone and see if it works.
Here you can find more information: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail
If the situation persists please contact our support team: https://fizz.ca/en/contact-us
Have a lovely day,
-Alex0
Answers
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Hi @Shahideh
Do you have the voicemail option in your plan? If you are able to start the configuration it seems that you have it
Did you try with a different PIN?
When you activate your voicemail, an access code (PIN) will be sent to you via text message. This code is not required the first time you access your voicemail, but the system will ask you whether you’d like to personalize it. We recommend you do for security reasons. Make sure to choose a PIN you’ll remember easily, all the while keeping in mind that unsafe combinations such as 1234 or 8888 will be rejected.
Know that you can change your NIP directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).
This is the guide https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
I believe that you must contact the support, here we are users
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/how-do-i-set-up-my-voicemail
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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