I do not receive SMS from institutions/companies/apps

whodunit
whodunit Posts: 2 ✭✭
edited April 2022 in My Mobile

I subscribed for a plan including unlimited texts in Canada. I have an account on Gemini but I'm locked out because the SMS do not reach my phone anymore. I can't use 2FA either as the SMS fail to reach my phone in this case too.

Is it possible to get a refund if I decide to leave the network?

Best Answer

  • Whizz
    Whizz Posts: 23,063 admin
    Answer ✓

    Hello, whodunit,
    I hope this message finds you well.

    I'm glad to hear that you managed to work something out with the 2FA via phone call. I would kindly suggest that if you encounter this situation again, try and configure the SMSC on your phone. Here is an FAQ that may help you out with that https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages. The SMSC configuration is listed at point 8 of the FAQ.

    Have a good one!
    -Sergiu

Answers

  • whodunit
    whodunit Posts: 2 ✭✭

    I was able to work it out via phone call 2FA instead of via SMS. Please delete.

  • Jess_i88b6
    Jess_i88b6 Posts: 13,880 ✭✭
    edited April 2022

    Hi @whodunit

    This message cannot be deleted, but only closed by a @Whizz

    Thank you to let us know that everything is resolved

This discussion has been closed.

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